Refund policy

Return & Refund Policy

At A2 Farm, we are committed to delivering pure, traditionally made products like A2 Gir Cow Ghee and Desi Buffalo Ghee, prepared using the bilona method. Due to the natural and consumable nature of our products, this policy ensures transparency and fairness for all customers.

1. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order.

  • Once an order is processed or shipped, cancellation will not be possible.

  • To request cancellation, please contact us via phone or email.
    Phone: +91 7728094724
    Email: info@a2farm.com

2. Return & Refund Policy

  • As our products are consumable food items, we do not offer returns or refunds under normal conditions.

  • However, we do support customers in case of genuine issues listed below.

3. In Case of Damaged Product

If you receive a damaged product:

  • Inform us within 24 hours of delivery

  • Share:

    • Clear images of the damaged product

    • Unboxing video (mandatory)

After verification, we will provide:

  • Free replacement, or

  • Store credit

4. In Case of Missing Product

If any item is missing from your order:

  • Report within 24 hours of delivery

  • Share:

    • Unboxing video clearly showing missing item

After verification:

  • Missing product will be shipped again, or

  • Equivalent store credit will be issued

5. In Case of Spoiled Product

If the product appears spoiled or unfit for consumption:

  • Contact us within 24 hours of delivery

  • Provide:

    • Product images

    • Unboxing video

    • Proper explanation of the issue

After verification:

  • We will offer replacement or store credit

6. Replacement Conditions

Replacement will only be approved if:

  • Request is raised within 24 hours

  • Product is unused (except in spoilage cases)

  • Product is in original packaging

7. Non-Eligible Cases

We do not accept complaints in the following cases:

  • Request raised after 24 hours of delivery

  • Product already consumed (except genuine spoilage cases)

  • No unboxing video provided

  • Minor packaging damage without affecting product quality

8. Policy Updates

A2 Farm reserves the right to modify this policy at any time. Updates will be reflected on this page.

9. Contact Us

For any support related to orders:

📧 Email: info@a2farm.com
📞 Phone / WhatsApp: +91 7728094724

By placing an order on our website, you agree to this Return & Refund Policy.